Effective Date: 01-01-2024

AQ SERVICES & Mart, we strive to ensure your satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below.

1. Returns

You have 07 days from the date of delivery to return an item. To be eligible for a return, your item must be:

    • Unused and in the same condition: The item must be unused, undamaged, and in the same condition as when you received it.

    • Original Packaging: The item must be returned in its original packaging along with any accessories, manuals, or documentation.

    • Proof of Purchase: A valid receipt or proof of purchase is required to complete the return process.

Non-returnable Items:

    • Services

    • Downloadable software products

    • Certain personal care items (e.g., intimate or sanitary goods)

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

    • Approval: If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 15 to 20 days.

    • Rejection: If your return does not meet the eligibility criteria, we will notify you and return the item to you at your expense.

Late or Missing Refunds:

    • If you haven’t received your refund within the specified time, first check with your bank or credit card company as processing times may vary.

    • If you’ve done this and still have not received your refund, please contact us at contact@aqsermart.com or +44 9308977171 (UK) / +1 (346) 523 3402 (USA)

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@aqsermart.com or +44 9308977171 (UK) / +1 (346) 523 3402 (USA), and we will assist you with the exchange process.

4. Shipping for Returns

To return your product, please send it to “House No. 7/B, Street No. 8, Survey No. 89, Golden Town Karachi, Pakistan”.

    • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning an item. Shipping costs are non-refundable.

    • Shipping Damaged Items: If the item was damaged during shipping, please contact us immediately. We will cover the return shipping costs and send you a replacement at no additional cost.

    • Tracking Your Return: If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Cancellations

If you wish to cancel your order, please contact us immediately at contact@aqsermart.com or +44 9308977171 (UK) / +1 (346) 523 3402 (USA). Orders can only be canceled before they have been shipped. Once an order has been shipped, it will fall under the Returns Policy.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:

    • Phone: +44 9308977171 (UK) / +1 (346) 523 3402 (USA)